Tours FAQs

Frequently Asked Questions

 

What is your refund and cancellation policy?

Life happens, and sometimes the best laid plans fall apart. I do my best to accommodate clients when things come up, especially in emergency situations. Many costs are fixed well in advance and it costs time and money when cancellations occur, there is be a fee to cancel, which varies depending on the amount of notice received. In the unlikely event that The Night Skye cancels a program, participants will be informed immediately and all money will be refunded. Lance Keimig Photographics/The Night Skye is not responsible for any losses incurred due to cancellation. Purchasing trip cancellation insurance, and refundable flights is recommended.

Cancellation and refunds:

  1. All cancellation requests must be received by email.
    Please email using this link: lance@thenightskye.com
  2. Deposits are due when you register. Remaining Balance is due 60 days prior to workshop start date.
  3. There are no exceptions. Logistics for workshops are complicated, and these rules exist to ensure we have time to arrange everything for our attendees.

For cancellations received 61 days or more prior to the start of a tour:
The Night Skye retains full deposit. Any additional money paid will be refunded.

For cancellations received 60 days or fewer prior to the start of a tour:
The Night Skye retains full tuition. You may send someone in your place, but you are responsible for payment in full. You may also use the tuition, less deposit towards another Night Skye organized workshop or tour within 18 months.

For cancellations after the workshop is in progress:
The Night Skye retains full tuition.

For no-shows:
The Night Skye retains full tuition.

Refunds will be processed as quickly as possible after our office receives email notice of cancellation. Note: once processed, refunds may take a few days to appear on your credit card statement.

How to count days prior to a workshop?
Use this handy link and enter a negative number (e.g. -91, -61, -60): http://www.convertunits.com/dates/daysfromdate/

Need to cancel? Email us ASAP at Lance@TheNightSkye.com